Parent/School Communication & Complaints Procedure
Our school wants the children to do well and be happy. We recognise that you as a parent/guardian play an important part in making this happen. Therefore we aim to provide as many opportunities to keep you informed and involved in your child's progress as we possibly can. Regular newsletters, the school's website, group meetings with the class teacher, school based activities e.g. open days, parent/teacher meetings etc. all help this process. Nearly always questions and concerns are dealt with quickly and helpfully. The Home School Community Liaison Co-ordinator is available and can be approached if you have any concerns or worries. However we recognise there are times when things go wrong. Most concerns and problems can be resolved by speaking to the right person.
What should you do if you are concerned about your child or wish to make a complaint?
Follow this procedure carefully-
(1) Ask yourself, what really happened?
(2) Decide what you want to complain about.
(3) Make an appointment to see the appropriate person at a suitable time before or after school. This will allow you the time and space to talk things through calmly and without interruption. The first person you should always contact is usually the class teacher as they are responsible for your daughter throughout the school day and know most about what happens during the normal course of the school day.

(4) If after speaking to the class teacher, or adult supervising your child at the time you wish to complain about, you are then welcome/advised to make an appointment to discuss your complaint with the Principal.

(5) If you are still unhappy contact the Chairperson of the Board of Management.

(6) If you are still not satisfied, you should make a formal complaint to the Board of Management. As this is a serious step to take, it is important that you have thought things through carefully and that every possible attempt has been made to solve your concerns.
Please remember there is often more than one view about an incident or situation. Your child may well be telling the truth, but it may not be the whole story.
When you make a complaint, remember that although you want to change a situation, you want it to end on a positive note with no bad feelings.